Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Post-Chat Code Sample
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Use Post-Chat to Wrap Up the Chat Interaction with Your Customer

Post-chat pages let share information with customers at the end of a chat session. For example, you can direct your customers to another Web page after they complete a chat with an agent, or forward them to a survey about their chat experience.

You can create a Visualforce page to host your post-chat page, or you can develop a page on your own and add the URL to your chat button configuration. The information in this guide focuses on using Visualforce.