Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Post-Chat Code Sample
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Use Post-Chat to Wrap Up the Chat Interaction with Your Customer

Post-chat pages let you share information with customers at the end of a chat session. For example, you can direct your customers to another Web page after they complete a chat with an agent, or forward them to a survey about their chat experience.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

You can create a Visualforce page to host your post-chat page, or you can develop a page on your own and add the URL to your chat button configuration. The information in this guide focuses on using Visualforce.