Metadata API Developer Guide
jNewer Version Available
WorkSkillRouting
Represents a setup object that stores a set of
WorkSkillRoutingAttribute objects used to route a work item to an agent who has the skills
necessary to take the work.
File Suffix and Directory Location
WorkSkillRouting components have the suffix workSkillRouting and are stored in the workSkillRoutings folder.
Version
WorkSkillRouting components are available in API version 45 and later.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| active | boolean | Indicates whether assignment rules are active and can be evaluated. |
| attributes | WorkSkillRoutingAttribute[] | List of routing attribute assignments. |
| sobjectType | string | Type of Salesforce object that the attributes are associated with. |