AIInsightFeedback

Represents an Einstein prediction insight feedback. This object is available in API version 47.0 and later.

An Einstein insight is created every time an Einstein feature, such as Prediction Builder or Case Classification, makes a prediction. An insight is represented by a root AIRecordInsight and the following child objects: AIInsightAction, AIInsightFeedback, AIInsightReason, and AIInsightValue.

AIInsightFeedback is a one-to-many child of AIRecordInsight. AIInsightFeedback contains information about explicit and implicit feedback collected from users for a particular insight.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Prediction insight objects are only available in orgs that have Einstein features, such as Prediction Builder or Case Classification, enabled.

Fields

Field	Details
ActualValue	Type string Properties Filter, Group, Nillable, Sort Description The raw feedback value.
AiFeedback	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The feedback user sentiment. Possible values are: `Negative`—Negative feedback `Neutral`—Neutral feedback `Positive`—Positive feedback
AiInsightFeedbackType	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The nature of the feedback. Possible values are: `Explicit`—Explicit feedback. For example, a user applies Einstein Recommendations on a case. `Implicit`—Implicit feedback. For example, a user edits or updates case fields without viewing or applying field recommendations from Einstein.
AiRecordInsightId	Type reference Properties Filter, Group, Sort Description The unique ID of the associated AIRecordInsight.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the AIInsightFeedback.
Rank	Type int Properties Filter, Group, Nillable, Sort Description The feedback score.
ValueId	Type reference Properties Filter, Group, Nillable, Sort Description The unique ID of the associated AIInsightValue.

Usage

Salesforce creates AIInsightFeedback records based on user responses to predictions after the prediction has been created. Explicit feedback, such as a thumbs up/down response, will cause the creation of a feedback record. Implicit feedback, such as accepting a recommended predicted value, will cause the creation of a feedback record. Once the AIInsightFeedback record has been created, it is immutable.

Custom fields cannot be added to Einstein insight objects.

SOAP API Developer Guide

AIInsightFeedback

Supported Calls

Special Access Rules

Fields

Usage