Refund

Represents a refund made against a payment. This object is available in API version 48.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

To access Commerce Payments entities, your org must have a Salesforce Order Management license with the Payment Platform org permission activated.

Fields

Field	Details
AccountId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The customer account containing the payment that this refund targets.
Amount	Type currency Properties Create, Filter, Sort, Update Description Total amount of this refund.
Balance	Type currency Properties Filter, Nillable, Sort Description Remaining balance following refund line applications. Equal to the Amount field – the Net Applied field.
CancellationDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date that the refund was canceled. This is a required parameter for void services.
CancellationEffectiveDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date that the cancellation of this refund takes effect.
CancellationGatewayDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date when the cancellation transaction was processed in the payment gateway.
CancellationGatewayRefNumber	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Unique ID for the cancellation transaction. Generated by the payment gateway.
CancellationGatewayResultCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Gateway-specific result code for the cancellation transaction. Generated by the payment gateway. Must be mapped to a Salesforce-specific result code.
CancellationSfResultCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Salesforce-specific result code that can map to one or more gateway result codes. We recommend configuring the payment gateway adapter layer to map gateway result codes to the appropriate Salesforce result code.
Comments	Type textarea Properties Create, Filter, Nillable, Sort, Update Description Users can add comments to provide additional details about a record. Maximum of 1000 characters.
Date	Type dateTime Properties Create, Defaulted on create, Filter, Nillable, Sort, Update Description The date and time that this refund was created.
EffectiveDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description Defines the date and time when the refund application becomes effective.
Email	Type email Properties Create, Filter, Group, Nillable, Sort, Update Description Fraud parameter.
GatewayDate	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date that a successful gateway communication caused the creation of this refund.
GatewayRefNumber	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Unique transaction ID created by the payment gateway.
GatewayResultCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Gateway-specific result code. Must be mapped to a Salesforce-specific result code.
GatewayResultCodeDescription	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Description of the GatewayResultCode. Useful for providing additional context as to why the gateway returned a specific result code.
ImpactAmount	Type currency Properties Filter, Nillable, Sort Description Shows the refund’s financial impact against the customer’s accounts receivable. Equals the refund’s Amount field if the refund amount is valid. Equals 0 when the refund amount is void. Has a null value when the refund is canceled.
IpAddress	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Fraud parameter.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
MacAddress	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Fraud parameter.
NetApplied	Type currency Properties Filter, Nillable, Sort Description Equals the Total Applied field – the Total Unapplied field.
OrderPaymentSummaryId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description Order payment summary record that shows the balances of each authorization, capture, and refund made against an order.
PaymentGatewayId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The payment gateway used to process this refund.
PaymentGroupId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The payment group for the payment being refunded.
PaymentMethodId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The payment method used to create the payment being refunded.
Phone	Type phone Properties Create, Filter, Group, Nillable, Sort, Update Description Fraud parameter.
ProcessingMode	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description Defines whether the payment has been made outside of the payment platform. Possible values are: `External`: Transactions happened outside of the Salesforce payments platform. `Salesforce`: Salesforce made and recorded an external call to the payment gateway.
RefundNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description System-created unique ID for this refund.
SfResultCode	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Salesforce-specific result code that can map to one or more gateway result codes. We recommend configuring the payment gateway adapter layer to map gateway result codes to the appropriate Salesforce result code. Possible values are: `Decline`: The gateway call failed, but it may still work if the transaction is attempted again. For example, the customer had insufficient funds or briefly lost their connection. `Indeterminate`: The gateway didn’t respond to the call. This response usually happens when Salesforce times out while waiting for a response from the gateway. `PermanentFail`: The gateway call failed and won’t work even if tried again. Gateway calls fail permanently for one of two reasons: Hard Decline: The customer’s payment account has been closed or terminated. Fraud: The gateway recognized the payment or payment method as known fraud. `RequiresReview`: The customer bank requires more information before completing the payment. `Success`: The gateway call succeeded. `SystemError`: Salesforce ended the payment request before receiving a response. For example, Salesforce lost credentials or access to its server. Salesforce ends payment calls if it doesn’t receive a response from the gateway within two minutes. `ValidationError`: Customer payment data was incorrect, such as a misspelling in the credit card address or an incorrect CVV.
Status	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Defines the state of this refund. Possible values are: `Canceled`: This refund has been voided and can no longer be allocated. `Draft`: The refund can be edited before posting it and allocating it to a target. `Processed`: This refund has been finalized and can be allocated against a target. Users can manually change the Status field’s values as follows: Draft to Processed Processed to Canceled Draft to Canceled
TotalApplied	Type currency Properties Filter, Nillable, Sort Description The sum of Amount fields across all of this refund’s applied refund lines.
TotalUnapplied	Type currency Properties Filter, Nillable, Sort Description The sum of Amount fields across all of this refund’s unapplied refund lines.
Type	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Defines how this refund is used. Possible values are: `NonReferenced`: Standalone refund not linked to any payment. `Referenced`: Refund made against a payment.

SOAP API Developer Guide

Refund

Supported Calls

Special Access Rules

Fields