Service Cloud Voice Developer Guide

Overview
REST API
Authorization
Create VoiceCall
Update VoiceCall
Create Transcript
Sample Code
Lambda Functions for Amazon Connect
Limits and Scaling
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Service Cloud Voice REST API

The Service Cloud Voice REST API allows you to programmatically manage a voice call. The provided Amazon Connect Lambda functions automatically use these endpoints to perform telephony functions, but you can use these APIs separate from the provided Lambda functions.

This section describes the authorization requirements, provides a reference for the available endpoints, and illustrates how to use the API with an example.