Service Cloud Voice Implementation Guide

Overview
Contact Flows
Examples of Common Use Cases
Lambda Functions
Telephony Integration REST API
Create VoiceCall
Post-Call Update
Create Transcript
Execute OmniFlow (Beta)
Sample Code
Authorization
Toolkit API
Connect API to Update Transcripts
Limits and Scaling
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Using the Telephony Integration REST API

The Telephony Integration REST API allows you to programmatically manage a voice call. The provided Amazon Connect Lambda functions automatically use these endpoints to perform telephony functions, but you can also use these APIs separate from the provided Lambda functions.