Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Contact Flows
Lambda Functions
Telephony Integration REST API
Create VoiceCall
Update VoiceCall
Create Transcript
Sample Code
Authorization
Connect API to Update Transcripts
Toolkit API
Limits and Scaling
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Using the Telephony Integration REST API

The Telephony Integration REST API allows you to programmatically manage a voice call. The provided Amazon Connect Lambda functions automatically use these endpoints to perform telephony functions, but you can also use these APIs separate from the provided Lambda functions.