ISVforce Guide

Welcome to the ISVforce Guide
ISVforce Quick Start
Grow Your AppExchange Business
Design and Build Your Solution
Package and Test Your Solution
Pass the AppExchange Security Review
Publish Your Solution on AppExchange
Sell on AppExchange with Checkout
Monitor Performance with Analytics for AppExchange Partners
Manage Orders
Channel Order App
Channel Order App Objects
Order Types
Order Status
Channel Order App Permission Sets
Set Up the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Channel Order Apex API
Manage Licenses
Manage Features
Provide a Free Trial of Your Solution
Support Your AppExchange Customers
Update Your Solution
Appendices
Glossary
PDF

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Channel Order App

When a customer buys your AppExchange product or requests changes to a subscription, submit an order with the Channel Order App (COA). After Salesforce receives your order, we activate or provision the product in the customer’s org and invoice you based on the terms of your partnership agreement.
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions

The COA is available in English to eligible Salesforce partners. For more information on the Partner Program, including eligibility requirements, visit https://partners.salesforce.com.

Note

With the COA, you can:
  • Submit initial orders for new customers
  • Submit add-on, upgrade, renewal, reduction, and cancellation orders for existing customers
  • Edit, recall, and clone orders that you’ve submitted
  • Delete order drafts
  • View details about your customers, such as order history

To comply with your revenue-sharing agreement, submit an order after every customer transaction. The information that you provide keeps our records up-to-date and ensures that the invoices you receive are accurate. For questions about your agreement, log a case in the Partner Community.

If you’re a new AppExchange partner, stop by Trailhead and earn the Channel Order App Basics badge before you get started with the COA. You’ll learn how order submission fits into the partnership experience and have an opportunity to test your knowledge.

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