ISVforce Guide
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Channel Order App
When a customer buys your AppExchange product or requests changes to a subscription,
submit an order with the Channel Order App (COA). After Salesforce receives your order, we
activate or provision the product in the customer’s org and invoice you based on the terms of
your partnership agreement.
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions |
With the COA, you can:
- Submit initial orders for new customers
- Submit add-on, upgrade, renewal, reduction, and cancellation orders for existing customers
- Edit, recall, and clone orders that you’ve submitted
- Delete order drafts
- View details about your customers, such as order history
To comply with your revenue-sharing agreement, submit an order after every customer transaction. The information that you provide keeps our records up to date and ensures that the invoices you receive are accurate.
For questions about your agreement, log a support case on Salesforce Help. For product, specify Partner Programs & Benefits. For topic, specify AppExchange Partner Program.