ConversationalIntelligenceSettings

Represents the org's Einstein Conversation Insights settings, such as whether or not Einstein Conversation Insights is enabled. Einstein Conversation Insights lets you analyze your rep's call recordings, and gives you the insights you need to optimize every call. This type extends the Metadata metadata type and inherits its fullName field.

In the package manifest, all organization settings metadata types are accessed using the Settings name. See Settings for more details.

File Suffix and Directory Location

ConversationalIntelligenceSettings values are stored in the ConversationalIntelligence.settings file in the settings folder.

Version

ConversationalIntelligenceSettings components are available in API version 49.0 and later.

Fields

Field Name	Field Type	Description
enableCallCoaching	boolean	Indicates whether Einstein Conversation Insights is enabled (`true`) or not (`false`). The default value is `false`. Available in API version 49.0 and later.

Declarative Metadata Sample Definition

The following is an example of a ConversationalIntelligenceSettings component.

1<?xml version="1.0" encoding="UTF-8"?>
2<ConversationalIntelligenceSettings xmlns="http://soap.sforce.com/2006/04/metadata">
3	<enableCallCoaching>true</enableCallCoaching>
4</ConversationalIntelligenceSettings>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3	<types>
4		<members>ConversationalIntelligence</members>
5		<name>Settings</name>
6	</types>
7	<version>49.0</version>
8</Package>

Wildcard Support in the Manifest File

The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see Settings. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.

Metadata API Developer Guide