Service Cloud Voice with Partner Telephony Developer Guide

Service Cloud Voice with Partner Telephony Developer Guide
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Use the Demo Connector
Use the Connector API
Test Your Implementation with the Voice Call Simulator
Set Up Authentication
Develop Your Solution
Advanced Concepts
Connector API Reference
Object Reference
Troubleshooting
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Use the Demo Connector

The demo connector is a sample application for partner telephony systems that integrate with Service Cloud Voice. It demonstrates an optimal Voice implementation based on a group of telephony API mocks. It also includes a voice call simulation tool that you can use to test call actions such as making and answering calls and using phone controls.

Start the demo-scv-connector

The demo-scv-connector is provided as part of the Demo Connector in GitHub.
  1. Clone the git repo, and install the NPM dependencies.
  2. Add a private key generated from Generate a Self-Signed Certificate with OpenSSL.
  3. Launch the tool.

By default, the web server runs in SSL on port 8080. The adapterUrl in your contact center points to this web server (for example, https://www.myTelephonyDemo.com:8080).

The previous command also starts the SCV REST APIs connector on default port 3030. It’s used for creating voice calls, transcription, and recording.

You can run them on separate terminals using the following commands.

Verify That the Connector is Loaded

Test that the connector is working.
  1. The demo-scv-connector app uses a self-signed certificate, so you must get your web browser to accept a self-signed certificate.
    1. Open the demo-scv-connector app URL (for example, https://serverURL:8080/remote.html) in a separate tab.
    2. Click through any warnings for untrusted certificates.
  2. Log in to Salesforce as one of the users that were added to the contact center.
  3. Log in to the Omni-Channel utility and change the agent status to Available.Agent call controlsOpen the Browser Debugger and make sure that you see messages from the connector. The messages start with [sdk] or [connector].Browser debugger