Chat REST API Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
Spring '20 (API version 48.0)
Winter '20 (API version 47.0)
Summer '19 (API version 46.0)
Spring '19 (API version 45.0)
Winter '19 (API version 44.0)
Summer '18 (API version 43.0)
Spring '18 (API version 42.0)
Winter '18 (API version 41.0)
Summer '17 (API version 40.0)
Spring '17 (API version 39.0)
Winter '17 (API version 38.0)
Summer '16 (API version 37.0)
Spring '16 (API version 36.0)
Winter '16 (API version 35.0)
Summer '15 (API version 34.0)
Spring '15 (API version 33.0)
Winter '15 (API version 32.0)
Summer '14 (API version 31.0)
Spring '14 (API version 30.0)
Understanding Chat REST Resources
Making Requests with Your Chat API Endpoint
Request Headers
Your Message Long Polling Loop
Using Estimated Wait Time Instead of Queue Position for a Chat Session (Beta)
ChasitorNotTyping
ChasitorSneakPeek
ChasitorTyping
ChatEnd
ChatMessage
CustomEvent
AgentDisconnect
AgentNotTyping
AgentTyping
ChasitorSessionData
ChatEnded
ChatEstablished
ChatMessage
ChatRequestFail
ChatRequestSuccess
ChatTransferred
CustomEvent
NewVisitorBreadcrumb
QueueUpdate
MultiNoun
Request Bodies for Chat REST API
Response Bodies for Chat REST API
Chat REST API Data Types
Status Codes and Error Responses
Newer Version Available
AgentDisconnect
Indicates that the agent has been disconnected from the
chat.
Though the agent has been disconnected from the chat, the chat session is still active on the server. A new agent may accept the chat request and continue the chat.
Note
Syntax
- Available since release
- This resource is available in API versions 29.0 and later.
- Response body
- None
- Response properties
- None