FlowOrchestrationWorkItem

Represents a work item associated with a run-time instance of an interactive step in a run-time instance of an orchestration. This object is available in API version 54.0 and later.

Supported Calls

describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update()

Special Access Rules

Users with the Manage flows permission can see all work items in the org. An Assignee can see all of their own work items.

Fields

Field	Details
AssigneeId	Type reference Properties Filter, Group, Sort, Update Description The ID of the user, group, or queue assigned to the orchestration work item. This field is a polymorphic relationship field. Relationship Name Assignee Relationship Type Lookup Refers To Group, Group, User
Description	Type string Properties Filter, Group, Nillable, Sort Description The description of the orchestration work item.
Label	Type string Properties Filter, Group, Nillable, Sort Description The label of the orchestration work item.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent time a user viewed a record related to the orchestration work item. This field is available in API version 55.0 and later.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The most recent time a user viewed the orchestration work item. This field is available in API version 55.0 and later.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The API name of the orchestration work item.
RelatedRecordId	Type reference Properties Filter, Group, Nillable, Sort Description The ID of the context record, such as an account, case, or expense, that the orchestration work item is related to. An assigned user completes the associated orchestration work item on the page for this record. This field is a polymorphic relationship field. Relationship Name RelatedRecord Relationship Type Lookup Refers To Account, Account_Activity__c, Account_Based_Campaign_Type__c, Address, AgentWork, Allocation__c, AppProcessInstance__c, Applicant__c, AppointmentInvitation, AppointmentInvitee, AppointmentScheduleLog, ApptBundleAggrDurDnscale, ApptBundleAggrPolicy, ApptBundleConfig, ApptBundlePolicy, ApptBundlePolicySvcTerr, ApptBundlePropagatePolicy, ApptBundleRestrictPolicy, ApptBundleSortPolicy, Asset, AssetDowntimePeriod, AssetRelationship, AssetWarranty, AssignedResource, AuthorizationForm, AuthorizationFormConsent, AuthorizationFormDataUse, AuthorizationFormText, Bank_Account__c, BatchJob, BatchJobPart, BatchJobPartFailedRecord, Box_Prov_Connector__c, BroadcastTopic, BroadcastTopicCollabRoom, BroadcastTopicUserRole, BusinessBrand, Cake_Order__c, Campaign, Case, CaseComment, Case_Plan_Record_Type__c, Case_Plan__c, Case_Step__c, CatalogPartListing__c, ChannelProgram, ChannelProgramLevel, ChannelProgramMember, Check_Order__c, CollaborationGroup, CommSubscription, CommSubscriptionChannelType, CommSubscriptionConsent, CommSubscriptionTiming, Concur_Prov_Connector__c, Contact, ContactPointAddress, ContactPointConsent, ContactPointEmail, ContactPointPhone, ContactPointTypeConsent, ContactRequest, Content__c, Contract, ContractLineItem, CreditMemo, CreditMemoInvApplication, CreditMemoLine, Credit_Card_Order__c, Credit_Card__c, Custom_Content__c, Custom_Debit_Card__c, Customer, DV_Flow_AP__PlacesAPI__c, DataUseLegalBasis, DataUsePurpose, DelegatedAccount, DiagnosticNode__c, DiagnosticOutcome__c, DigitalSignature, Dropbox_Prov_Connector__c, DuplicateRecordItem, DuplicateRecordSet, EmailMessage, Employee__c, EngagementChannelType, Entitlement, EntitlementContact, EntityMilestone, Equipment__c, Expense, ExpenseReport, ExpenseReportEntry, ExpressionFilter, ExpressionFilterCriteria, ExternalEventMapping, External_Campaign__c, FSL__Crew_Management_User_Settings_Territory__c, FSL__Crew_Management_User_Settings__c, FSL__Criteria__c, FSL__FSL_Operation__c, FSL__GanttPalette__c, FSL__Gantt_Filter__c, FSL__Optimization_Data__c, FSL__Optimization_Request_Queue__c, FSL__Optimization_Request__c, FSL__Polygon__c, FSL__SLR_Cache__c, FSL__SchedulingRecipe__c, FSL__Scheduling_Policy_Goal__c, FSL__Scheduling_Policy_Work_Rule__c, FSL__Scheduling_Policy__c, FSL__Service_Goal__c, FSL__Territory_Optimization_Request__c, FSL__Time_Dependency__c, FSL__UserSetting__c, FSL__User_Setting_Territory__c, FSL__User_Territory__c, FSL__Work_Rule_Entry__c, FSL__Work_Rule__c, Feature__c, Field_Security_Test_Object__c, FlowMetric__c, FlowOrchestration__c, FlowPersonalConfiguration__c, FlowTableViewDefinition__c, Foo__c, GoToMeeting_Prov_Connector__c, Google_Prov_Connector__c, GreenCard__Migration_Details__c, HelpDesk_Note__c, HelpDesk_Ticket__c, Helpdesk_Chatter_Group__c, Idea, Image, Individual, Insurer__c, Investigation__c, Invoice, InvoiceLine, JobApplicant__c, JobProfile, KnowledgeNode__c, Knowledge__ka, Knowledge__kav, LFBD__Blood_Donation_Request__c, LFBD__Blood_Donor__c, Lead, Letter__c, LinkedArticle, LiveAgentSession, LiveChatTranscript, LiveChatTranscriptEvent, LiveChatTranscriptSkill, Location, LocationGroup, LocationGroupAssignment, LocationTrustMeasure, Macro, MacroInstruction, MacroUsage, MaintenanceAsset, MaintenancePlan, MaintenanceWorkRule, ManagedContentVariant, MedicalExperiment__c, MyCustomObj__c, Office365_Prov_Connector__c, Onboarding__c, OperatingHours, OperatingHoursHoliday, Opportunity, OrchContent__c, Order, OrderItem, OrgMetricScanResult, OrgMetricScanSummary, Organization, PartnerFundAllocation, PartnerFundClaim, PartnerFundRequest, PartnerMarketingBudget, PartsVendor__c, PartyConsent, PendingServiceRouting, Plan_Step__c, PrivateTestObject__c, ProcessException, ProductConsumed, ProductItem, ProductItemTransaction, ProductRequest, ProductRequestLineItem, ProductRequired, ProductServiceCampaign, ProductServiceCampaignItem, ProductTransfer, ProductWarrantyTerm, ProfileSkill, ProfileSkillEndorsement, ProfileSkillUser, PromptAction, PromptError, PropositionImpacts__c, PropositionPrediction__c, Purse__c, Question__c, Questionnaire__c, QuickText, QuickTextUsage, QuipFolderIds__c, QuipFolder__c, Quote, QuoteLineItem, Quote_of_the_Day__c, ReadOnlyTestObject__c, RepairPartType__c, RepairPart__c, RepairProcedureType__c, RepairProcedure__c, Repair_Request__c, ResourceAbsence, ResourcePreference, ReturnOrder, ReturnOrderItemAdjustment, ReturnOrderItemTax, ReturnOrderLineItem, RoundRobin__c, SCIM_Prov_Connector__c, SchedulingConstraint, Seller, ServiceAppointment, ServiceContract, ServiceCrew, ServiceCrewMember, ServiceNow_Prov_Connector__c, ServiceReport, ServiceResource, ServiceResourceCapacity, ServiceResourceSkill, ServiceTerritory, ServiceTerritoryLocation, ServiceTerritoryMember, ServiceTerritoryWorkType, Shift, ShiftPattern, ShiftPatternEntry, Shipment, ShipmentItem, Ships__c, Site, SkillRequirement, Skill_assignment_setup__c, SlackChannelIDs__c, SlackChannel__c, SocialPersona, SocialPost, Solution, Sport__c, StoreRecord__c, Store__c, Strategy__c, StreamingChannel, SurveyAppProcess__c, SurveyInvitation, SurveyQuestionResponse, SurveyResponse, SurveySubject, Survey__c, Swipey__SwipeyImage__c, Team_Configuration_Daily_Recommendatio__c, TestObjWithGeoLoc__c, TestObject__c, TimDrl__c, TimeSheet, TimeSheetEntry, TimeSlot, Topic, TravelMode, Travel_Request__c, UniTag__Tag__c, UniTag__Tagging__c, User, UserLicense, UserProvisioningRequest, UserServicePresence, WarrantyTerm, WebEx_Prov_Connector__c, WorkBadge, WorkBadgeDefinition, WorkOrder, WorkOrderLineItem, WorkPlan, WorkPlanSelectionRule, WorkPlanTemplate, WorkPlanTemplateEntry, WorkStep, WorkStepTemplate, WorkThanks, WorkType, WorkTypeGroup, WorkTypeGroupMember, Zendesk_Prov_Connector__c, adapps__OptimizerPlus_Active_Sharing_Rule_Item__c, adapps__OptimizerPlus_Active_Sharing_Rules__c, adapps__OptimizerPlus_Active_Val_Rule_Item__c, adapps__OptimizerPlus_Active_Val_Rules__c, adapps__OptimizerPlus_Active_WF_Rule_Item__c, adapps__OptimizerPlus_Active_WF_Rules__c, adapps__OptimizerPlus_Admin_Perm_Item__c, adapps__OptimizerPlus_Admin_Perm__c, adapps__OptimizerPlus_Case_Feed__c, adapps__OptimizerPlus_Config__c, adapps__OptimizerPlus_Convert_Attach_To_Files__c, adapps__OptimizerPlus_Custom_Field_Limit_Item__c, adapps__OptimizerPlus_Custom_Field_Limit__c, adapps__OptimizerPlus_Custom_Perm_Sets_Item__c, adapps__OptimizerPlus_Custom_Perm_Sets__c, adapps__OptimizerPlus_Custom_Profiles_Item__c, adapps__OptimizerPlus_Custom_Profiles__c, adapps__OptimizerPlus_Data_Storage_Limit__c, adapps__OptimizerPlus_Details_Tabs_Pages_Item__c, adapps__OptimizerPlus_Details_Tabs_Pages__c, adapps__OptimizerPlus_Disable_Debug_Mode__c, adapps__OptimizerPlus_Duplicate_Management__c, adapps__OptimizerPlus_Field_Usage_Item__c, adapps__OptimizerPlus_Field_Usage__c, adapps__OptimizerPlus_Fields_Page_Layouts_Item__c, adapps__OptimizerPlus_Fields_Page_Layouts__c, adapps__OptimizerPlus_File_Storage_Limit__c, adapps__OptimizerPlus_Files_Adoption__c, adapps__OptimizerPlus_Filters__c, adapps__OptimizerPlus_Formula_Fields_Item__c, adapps__OptimizerPlus_Formula_Fields__c, adapps__OptimizerPlus_Hardcoded_Urls_Item__c, adapps__OptimizerPlus_Hardcoded_Urls__c, adapps__OptimizerPlus_Inactive_Chatter__c, adapps__OptimizerPlus_Inactive_Val_Rules_Item__c, adapps__OptimizerPlus_Inactive_Val_Rules__c, adapps__OptimizerPlus_Inactive_WF_Rules_Item__c, adapps__OptimizerPlus_Inactive_WF_Rules__c, adapps__OptimizerPlus_Incomplete_Chatter_Item__c, adapps__OptimizerPlus_Incomplete_Chatter__c, adapps__OptimizerPlus_Keyboard_Shortcuts__c, adapps__OptimizerPlus_Lig_Comp_Record_Item__c, adapps__OptimizerPlus_Lig_Comp_Record__c, adapps__OptimizerPlus_Lightning_Sales_Con_Item__c, adapps__OptimizerPlus_Lightning_Sales_Con__c, adapps__OptimizerPlus_Macros__c, adapps__OptimizerPlus_Migrating_Workflows__c, adapps__OptimizerPlus_New_Api_Version_Item__c, adapps__OptimizerPlus_New_Api_Version__c, adapps__OptimizerPlus_News_And_Twitter_Item__c, adapps__OptimizerPlus_News_And_Twitter__c, adapps__OptimizerPlus_Notes_And_Attach_Item__c, adapps__OptimizerPlus_Notes_And_Attach__c, adapps__OptimizerPlus_Old_Api_Version_Item__c, adapps__OptimizerPlus_Old_Api_Version__c, adapps__OptimizerPlus_Omni_Channel__c, adapps__OptimizerPlus_Out_Of_Date_Browsers_Item__c, adapps__OptimizerPlus_Out_Of_Date_Browsers__c, adapps__OptimizerPlus_Page_Layouts_X_Object_Item__c, adapps__OptimizerPlus_Page_Layouts_X_Object__c, adapps__OptimizerPlus_Path_Assistant_Item__c, adapps__OptimizerPlus_Path_Assistant__c, adapps__OptimizerPlus_Rec_Types_X_Object_Item__c, adapps__OptimizerPlus_Rec_Types_X_Object__c, adapps__OptimizerPlus_Rep_Related_Lists_Item__c, adapps__OptimizerPlus_Rep_Related_Lists__c, adapps__OptimizerPlus_Rf_Token__c, adapps__OptimizerPlus_Scontrols__c, adapps__OptimizerPlus_Service_Cloud_Console__c, adapps__OptimizerPlus_Static_Resource_Limit__c, adapps__OptimizerPlus_Summary__c, adapps__OptimizerPlus_Triggers_Per_Object__c, adapps__OptimizerPlus_Triggers_per_Object_Item__c, adapps__OptimizerPlus_Unassigned_Page_Lay_Item__c, adapps__OptimizerPlus_Unassigned_Page_Layouts__c, adapps__OptimizerPlus_Unassigned_Perm_Sets_Item__c, adapps__OptimizerPlus_Unassigned_Perm_Sets__c, adapps__OptimizerPlus_Unassigned_Profiles_Item__c, adapps__OptimizerPlus_Unassigned_Profiles__c, adapps__OptimizerPlus_Unassigned_Rec_Types_Item__c, adapps__OptimizerPlus_Unassigned_Rec_Types__c, adapps__OptimizerPlus_Unassigned_Roles_Item__c, adapps__OptimizerPlus_Unassigned_Roles__c, adapps__OptimizerPlus_Unsupported_Browsers_Item__c, adapps__OptimizerPlus_Unsupported_Browsers__c, adapps__OptimizerPlus_Unused_Dashboards_Item__c, adapps__OptimizerPlus_Unused_Dashboards__c, adapps__OptimizerPlus_Unused_Reports_Item__c, adapps__OptimizerPlus_Unused_Reports__c, adapps__OptimizerPlus_User_Logins_Item__c, adapps__OptimizerPlus_User_Logins__c, adapps__Optimizer_Report__c, c25lws__Newsletter_Subscription__c, c25lws__Newsletter__c, c25lws__Signup__c, cloudx_cms__SS_Carousel_Slide__c, cloudx_cms__SS_Carousel__c, comp_house__CompanyHouse__c, deleteMe__c, dstore__Audit_Configuration__c, dstore__Grocery_Store_Review__c, ed_insights__SDDPredictionConfig__c, ers_datatableConfig__c, flowmagic__FlowPicklistConfiguration__c, labsflow__MC_Trans_Send_Setting__c, omnistudio__CardFrameworkConfiguration__c, omnistudio__DRBatchQueue__c, omnistudio__DRBulkData__c, omnistudio__DREncryption__c, omnistudio__DRWorker__c, omnistudio__Interface_DRGeneric__c, omnistudio__TestResult__c, omnistudio__TriggerSetup__c, omnistudio__UISettings__c, omnistudio__VlocityDataPack__c, omnistudio__VlocityDocuSignTemplate__c, omnistudio__VlocityErrorLogEntry__c, omnistudio__VlocityScheduledJob__c, omnistudio__VlocityTrackingEntry__c, qsydApps_AO__Flow_Session__c, quoting_flow__Billing__c, quoting_flow__Contact_Quote_Junction__c, quoting_flow__Property__c, quoting_flow__Quote__c, quoting_flow__Rule_General__c, quoting_flow__Vehicle__c, zzold__c
ScreenFlow	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The screen flow associated with the orchestration work item. Possible values are: `omnichannel_chat__QueuesChat` `omnichannel_chat__SkillsChat` `omnichannel_messaging__MsgRouting` `omnichannel_voice__VoiceRouting` `runtime_appointmentbooking__Flow` `runtime_appointmentbooking__Guest_Flow` `runtime_appointmentbooking__In_Cancel` `runtime_appointmentbooking__In_Modify` `runtime_appointmentbooking__In_New` `runtime_appointmentbooking__Inv_Book` `runtime_appointmentbooking__Inv_Gen` `runtime_appointmentbooking__Out_Modify` `runtime_commerce_adj__Discount_Item` `runtime_commerce_exc__Exchange_Flow` `runtime_commerce_oms__Cancel_Item` `runtime_commerce_oms__Create_OS` `runtime_commerce_oms__Create_PE` `runtime_commerce_oms__Return_Item` `runtime_commerce_rma__Create_CO` `runtime_commerce_rma__Return_Item_RMA` `runtime_commerce_rs__Reship_FO` `runtime_industries_recurrence__Orch` `runtime_industries_recurrence__Schdlr` `setup_bot__IntroBotAddCaseComment` `setup_bot__IntroBotCreateCase` `setup_bot__IntroBotCreateLead` `setup_bot__IntroBotLookupCase` `setup_bot__IntroBotPreChatContext` `setup_order_bot__IntroBotLookupOrder` `setup_service_experience__Create_Case` `setup_service_experience__Reset_Pwd` `setup_service_experience__Verify_Cust`
ScreenFlowInputs	Type textarea Properties Nillable Description The input parameters required by the screen flow.
Status	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The status of the work item. Valid values are: `Assigned` `Completed`
StepInstanceId	Type reference Properties Filter, Group, Nillable, Sort Description The ID of the flow orchestration step associated with the orchestration work item. This field is a relationship field. Relationship Name StepInstance Relationship Type Lookup Refers To FlowOrchestrationStepInstance

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

FlowOrchestrationWorkItemChangeEvent: Change events are available for the object.
FlowOrchestrationWorkItemFeed: Feed tracking is available for the object.
FlowOrchestrationWorkItemHistory: History is available for tracked fields of the object.

Object Reference for the Salesforce Platform

FlowOrchestrationWorkItem

Supported Calls

Special Access Rules

Fields

Associated Objects