Set Up Omni-Channel Developer Guide

Omni-Channel Developer Guide
Set Up Omni-Channel Objects
Omni-Channel Metadata API Types
Omni-Channel Objects for the Salesforce Console
Omni-Channel Objects for the Salesforce Console Integration Toolkit
Omni-Channel Objects for the Lightning Console JavaScript API
acceptAgentWork for Lightning Experience
closeAgentWork for Lightning Experience
declineAgentWork for Lightning Experience
getAgentWorks for Lightning Experience
getAgentWorkload for Lightning Experience
getServicePresenceStatusChannels for Lightning Experience
getServicePresenceStatusId for Lightning Experience
login for Lightning Experience
logout for Lightning Experience
lowerAgentWorkFlag for Lightning Experience
raiseAgentWorkFlag for Lightning Experience
setServicePresenceStatus for Lightning Experience
Events for Omni-Channel
lightning:omniChannelLoginSuccess
lightning:omniChannelStatusChanged
lightning:omniChannelLogout
lightning:omniChannelWorkAssigned
lightning:omniChannelWorkAccepted
lightning:omniChannelWorkDeclined
lightning:omniChannelWorkClosed
lightning:omniChannelWorkFlagUpdated
lightning:omniChannelWorkloadChanged
External Routing for Omni-Channel
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lightning:omniChannelLoginSuccess

Indicates that an agent has been logged into Omni-Channel successfully.

Response

Name Type Description
statusId string The ID of the agent’s current presence status.

Example

This example prints a line to the browser’s developer console when an Omni-Channel user logs into Omni-Channel successfully.

Component code:

Controller code: