Set Up Omni-Channel Developer Guide

Omni-Channel Developer Guide
Set Up Omni-Channel Objects
Omni-Channel Metadata API Types
Omni-Channel Objects for the Salesforce Console
Omni-Channel Objects for the Salesforce Console Integration Toolkit
Omni-Channel Objects for the Lightning Console JavaScript API
acceptAgentWork for Lightning Experience
closeAgentWork for Lightning Experience
declineAgentWork for Lightning Experience
getAgentWorks for Lightning Experience
getAgentWorkload for Lightning Experience
getServicePresenceStatusChannels for Lightning Experience
getServicePresenceStatusId for Lightning Experience
login for Lightning Experience
logout for Lightning Experience
lowerAgentWorkFlag for Lightning Experience
raiseAgentWorkFlag for Lightning Experience
setServicePresenceStatus for Lightning Experience
Events for Omni-Channel
External Routing for Omni-Channel
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Omni-Channel Objects for the Lightning Console JavaScript API

Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. The Lightning Console JavaScript API for Lightning Experience includes several objects that let you control how Omni-Channel works within the Lightning Service Console for your organization.

If you need more information on the Lightning Console JavaScript API, see Lightning Console JavaScript API.