Engagement Interactions (POST)

1{
2  "engagementInteraction": {
3    "initiatingAttendeeId": "testattendeeid",
4    "attendeeAuthenticated": true,
5    "attendeeVerified": true,
6    "startDateTime": "2022-04-17T12:00:00.000Z",
7    "endDateTime": "2022-04-17T12:04:00.000Z",
8    "communicationChannel": "Voice Call",
9    "sentiment": "Positive",
10    "contextId": "testcontextid",
11    "externalIdentifierId": "external_identifier_id",
12    "type": "Inbound",
13    "mappedState": "New",
14    "status": "New",
15    "attendeeVerificationTime": "2022-04-17T12:02:00.000Z",
16    "reason": "Unknown Charges",
17    "customFieldsList": [
18      {
19        "key": "sampleLocation__c",
20        "value": {
21          "latitude": 12,
22          "longitude": 17
23        }
24      },
25      {
26        "key": "sampleCheckbox__c",
27        "value": "true"
28      },
29      {
30        "key": "sampleDate__c",
31        "value": "06/17/2022"
32      },
33      {
34        "key": "sampleDateTime__c",
35        "value": "2022-04-17T12:00:00.000Z"
36      },
37      {
38        "key": "sampleEmail__c",
39        "value": "sample@email.com"
40      },
41      {
42        "key": "samplePercentage__c",
43        "value": 17
44      },
45      {
46        "key": "samplePicklist__c",
47        "value": "pick1"
48      }
49    ],
50    "engagementAttendees": [
51      {
52        "startDateTime": "2022-04-17T12:00:00.000Z",
53        "endDateTime": "2022-04-17T12:04:00.000Z",
54        "externalAttendeeId": "testattendeeid",
55        "internalAttendeeId": "INTERNAL_ATTENDEE_ID",
56        "role": "Self",
57        "verificationTime": "2022-04-17T12:02:00.000Z",
58        "isAuthenticated": true,
59        "isVerified": true,
60        "customFieldsList": [
61          {
62            "key": "sampleCheckBox__c",
63            "value": true
64          },
65          {
66            "key": "sampleDateTime__c",
67            "value": "2022-04-17T12:00:00.000Z"
68          },
69          {
70            "key": "sampleEmail__c",
71            "value": "sample@email.com"
72          },
73          {
74            "key": "sampleLocation__c",
75            "value": {
76              "latitude": 12,
77              "longitude": 17
78            }
79          }
80        ]
81      }
82    ],
83    "engagementTopics": [
84      {
85        "topicId": "testtopicid",
86        "relatedPersonId": "testrelatedpersonid",
87        "name": "fee reversal",
88        "parentTopicId": "testparenttopicid",
89        "processName": "Card Fee Reversal",
90        "processType": "Flow",
91        "processStatus": "Completed",
92        "interactionSummary": "Summary",
93        "processFailureReason": "unknown",
94        "customFieldsList": [
95          {
96            "key": "sampleCheckbox__c",
97            "value": true
98          },
99          {
100            "key": "sampleDate__c",
101            "value": "06/17/2022"
102          },
103          {
104            "key": "sampleDateTime__c",
105            "value": "2022-04-17T12:00:00.000Z"
106          },
107          {
108            "key": "sampleEmail__c",
109            "value": "sample@email.com"
110          },
111          {
112            "key": "sampleLocation__c",
113            "value": {
114              "latitude": 12,
115              "longitude": 17
116            }
117          },
118          {
119            "key": "sampleNumber__c",
120            "value": 1706
121          },
122          {
123            "key": "samplePercentage__c",
124            "value": 17
125          },
126          {
127            "key": "samplePhoneNumber__c",
128            "value": "1234567890"
129          }
130        ]
131      }
132    ]
133  }
134}