Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator
Action Launcher
Business Rules Engine
Data Processing Engine, Batch Management, and Monitor Workflow Services
Discovery Framework
Decision Table
Decision Explainer
Engagement
Engagement Data Model
Engagement Connect APIs
Engagement API Resources
Engagement API Requests
Engagement API Responses
Custom Field Output
Engagement Attendee Output
Engagement Interaction Create Output
Engagement Interaction Fetch Output
Engagement Interaction IDs Create Output
Engagement Interaction Output
Engagement Topic Output
Engagements ID Output
Engagement Status Output
Apex Reference
Integrate the Engagement Objects Into Your CTI System
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Record Alerts
Sentiment Insights
Timeline Tooling API Object
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Engagement Interaction Output

Output representation to fetch an engagement interaction record.
Property Name Type Description Filter Group and Version Available Version
attendeeAuthenticated Boolean Checks if the initiating attendee is authenticated. Small, 55.0 55.0
attendeeVerificationTime String Gets the attendee verification time. Small, 55.0 55.0
attendeeVerified Boolean Checks if the initiating attendee is verified. Small, 55.0 55.0
communicationChannel String Gets the communication channel for an engagement interaction. Small, 55.0 55.0
contextId String Gets the context ID for an engagement interaction. Small, 55.0 55.0
customFields Engagement Custom Fields Output Gets list of custom fields. Small, 56.0 56.0
duration String Gets the duration of an engagement interaction. Small, 55.0 55.0
endDateTime String Gets the end date and time of an engagement interaction. Small, 55.0 55.0
engagementAttendees Engagement Attendee Details Output[] Gets the engagement attendee details. Small, 55.0 55.0
engagementTopics Engagement Topic Output[] Gets the engagement topic details. Small, 55.0 55.0
externalIdentifierId String Gets the external identifier ID of an engagement interaction. Small, 55.0 55.0
id String Gets the engagement interaction ID. Small, 55.0 55.0
initiatingAttendeeId String Gets the initiating attendee ID. Small, 55.0 55.0
mappedState String Gets the mapped state for an engagement interaction. Small, 55.0 55.0
ownerId String Gets the owner ID of an engagement interaction. Small, 55.0 55.0
reason String Fetches the reason of the EngagementInteraction. Small, 55.0 55.0
sentiment String Gets the sentiment of an initiating attendee. Small, 55.0 55.0
startDateTime String Gets the start date and time of an engagement interaction. Small, 55.0 55.0
status String Gets the status of an engagement interaction. Small, 55.0 55.0
type String Gets the type of an engagement interaction. Small, 55.0 55.0