Industries Common Resources Developer Guide

Industries Common Resources
AI Accelerator
Action Launcher
Business Rules Engine
Data Processing Engine, Batch Management, and Monitor Workflow Services
Discovery Framework
Decision Table
Decision Explainer
Engagement
Engagement Data Model
Engagement Connect APIs
Engagement API Resources
Engagement API Requests
Engagement API Responses
Custom Field Output
Engagement Attendee Output
Engagement Interaction Create Output
Engagement Interaction Fetch Output
Engagement Interaction IDs Create Output
Engagement Interaction Output
Engagement Topic Output
Engagements ID Output
Engagement Status Output
Apex Reference
Integrate the Engagement Objects Into Your CTI System
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Record Alerts
Sentiment Insights
Timeline Tooling API Object
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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Engagement Topic Output

Output representation to create an engagement topic record.
Property Name Type Description Filter Group and Version Available Version
customFields Engagement Custom Fields Output Get list of custom fields. Small, 56.0 56.0
engagementInteractionId String Get the ID of the associated engagement interaction record. Small, 55.0 55.0
id String Get the engagement topic record ID. Small, 55.0 55.0
interactionSummary String Fetches the interaction summary of the EngagementTopic. Small, 55.0 55.0
name String Get the engagement topic record name. Small, 55.0 55.0
ownerId String Get the Salesforce ID of the person who owns the engagement topic record. Small, 55.0 55.0
parentTopicId String Get parent engagement topic record ID. Small, 55.0 55.0
processFailureReason String Get the process failure reason. Small, 55.0 55.0
processName String Get the name of the process executed during an engagement interaction. Small, 55.0 55.0
processStatus String Get the process status. Small, 55.0 55.0
processType String Get the process type. Small, 55.0 55.0
relatedPersonId String Get the related person ID. Small, 55.0 55.0
topicId String Get the engagement topic record ID that’s associated with the parent engagement topic record. Small, 55.0 55.0