Loyalty Management Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
Spring '25 (API version 63.0)
Winter '25 (API version 62.0)
Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
Winter '24 (API version 59.0)
Summer '23 (API version 58.0)
Spring '23 (API version 57.0)
Winter '23 (API version 56.0)
Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
Winter '22 (API version 53.0)
Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Loyalty Management Data Model
Benefit
BenefitParameterValue
BenefitType
JournalReason
JournalSubType
JournalType
LoyaltyAggrPointExprLedger
LoyaltyLedger
LoyaltyMemberCurrency
LoyaltyMemberTier
LoyaltyPartnerProduct
LoyaltyPgmEngmtAttribute
LoyaltyPgmEngmtAttrProm
LoyaltyPgmGroupMbrRlnsp
LoyaltyPgmMbrAttributeVal
LoyaltyPgmMbrPromEligView
LoyaltyProgram
LoyaltyProgramBadge
LoyaltyProgramCurrency
LoyaltyProgramMbrPromotion
LoyaltyProgramMember
LoyaltyProgramMemberBadge
LoyaltyProgramMemberCase
LoyaltyProgramMemberMerge
LoyaltyProgramPartner
LoyaltyPgmPartnerCurrency
LoyaltyProgramPartnerLedger
LoyaltyPgmPtnrLdgrSummary
LoyaltyPgmPtnrPrepaidPack
LoyaltyPgmPartnerPromotion
LoyaltyProgramProcess
LoyaltyTier
LoyaltyTierBenefit
LoyaltyTierGroup
MemberBenefit
NetworkReferencedObject
Promotion
PromotionLoyaltyPtnrProdt
PromotionMarketSegment
TransactionJournal
Voucher
VoucherDefinition
Newer Version Available
Loyalty Management Standard Objects
Loyalty Management data model provides objects and fields to create and manage loyalty
programs for your organization. Use the objects to manage partners and members, track members'
activities, reward members, and manage promotions.
Loyalty Management is available in Lightning Experience.
Available in: Enterprise, Unlimited, Performance, and Developer editions.
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Loyalty Management Data Model
Learn about the objects and relationships within the Loyalty Management data model. -
Benefit
Represents information about benefits associated with the loyalty program. Benefits are mapped to the members based on the tier or other program rules. This object is available in API version 51.0 and later. -
BenefitParameterValue
Represents the runtime value of a parameter that's used when executing a flow for benefit action. This object is available in API version 52.0 and later. -
BenefitType
Represents information about the type of benefits such as Support Benefits available to the loyalty program member. This object is available in API version 51.0 and later. -
JournalReason
Represents a view that specifies the reason for the action that created a transaction journal. This object is available in API version 51.0 and later. -
JournalSubType
Represents the subcategory of transaction journal. This object is available in API version 51.0 and later. -
JournalType
Represents the category of transactions. For example: accrual, redemption. This object is available in API version 51.0 and later. -
LoyaltyAggrPointExprLedger
Represents information about non-qualifying currency points that expire based on a fixed model tier group. This object is available in API version 54.0 and later. -
LoyaltyLedger
Records the points that have been credited or debited for a member across the transactions. This object is available in API version 51.0 and later. -
LoyaltyMemberCurrency
Represents the information about point balance for a member and a particular currency. This object is available in API version 51.0 and later. -
LoyaltyMemberTier
Represents information about the current tier of the member across tier groups. This object is available in API version 51.0 and later. -
LoyaltyPartnerProduct
Represents products and product categories offered by loyalty partners. This object is available in API version 51.0 and later. -
LoyaltyPgmEngmtAttribute
Represents information about an engagement attribute for a loyalty program. This object is available in API version 55.0 and later. -
LoyaltyPgmEngmtAttrProm
Represents a junction between Loyalty Program Engagement Attribute and Promotion. Associate an engagement attribute with a promotion if you want to track the engagement attribute during the promotion period. This object is available in API version 55.0 and later. -
LoyaltyPgmGroupMbrRlnsp
Represents a junction between a Corporate or Individual type loyalty program member who is part of a group and the Group type loyalty program member. This object is available in API version 53.0 and later. -
LoyaltyPgmMbrAttributeVal
Represents information about the value reached by a loyalty program member for an engagement attribute. This object is available in API version 55.0 and later. -
LoyaltyPgmMbrPromEligView
Represents a virtual object that provides a consolidated view of the loyalty program member’s eligibility for a promotion and their enrolment status in eligible promotions. This object is available in API version 56.0 and later. -
LoyaltyProgram
Represents the loyalty program within an organization. All the information related to members, tiers, tier groups, program currencies, vouchers, benefits, partners, promotions, transactions are associated with the program. This object is available in API version 51.0 and later. -
LoyaltyProgramBadge
Represents information about the badge that's associated with a loyalty program. This object is available in API version 56.0 and later. -
LoyaltyProgramCurrency
Represents qualifying and non-qualifying currencies associated with the program. Qualifying currency represents the engagement of a member with the program and it’s associated with a tier group. Non-qualifying currency represent the points that the member earns for redemption. This object is available in API version 51.0 and later. -
LoyaltyProgramMbrPromotion
Represents details about the promotions to be applied for a loyalty program member. Tracks the enrollment status, promotion status, and progress for a promotion of a member. This object is available in API version 51.0 and later. -
LoyaltyProgramMember
Represents information about member who belongs to a loyalty program. The member can be individual or corporate type. This object is available in API version 51.0 and later. -
LoyaltyProgramMemberBadge
Represents a badge that’s assigned to a loyalty program member. This object is available in API version 56.0 and later. -
LoyaltyProgramMemberCase
Represents a junction between a loyalty program member and a case. This object is available in API version 52.0 and later. -
LoyaltyProgramMemberMerge
Represents information about merged loyalty program memberships. This object is available in API version 56.0 and later. -
LoyaltyProgramPartner
Represents partners that are associated with a given loyalty program. Partners can be an accrual partner, a redemption partner, or both. This object is available in API version 51.0 and later. -
LoyaltyPgmPartnerCurrency
Represents a junction between a loyalty program partner and a loyalty program currency. This object is available in API version 55.0 and later. -
LoyaltyProgramPartnerLedger
Represents the ledger used by a loyalty program to credit points to or debit points from a prepaid partner's points pack. This ledger can also be used to add or deduct the monetary value of points from the partner's postpaid bill. This object is available in API version 55.0 and later. -
LoyaltyPgmPtnrLdgrSummary
Represents the aggregated ledger used by a loyalty program to credit points to or debit points from a prepaid partner's points pack. This ledger can also be used to add or deduct the monetary value of points from the postpaid partner's bill. This object is available in API version 55.0 and later. -
LoyaltyPgmPtnrPrepaidPack
Represents information about a prepaid set of points purchased by a loyalty program partner. This object is available in API version 55.0 and later. -
LoyaltyPgmPartnerPromotion
Represents a junction between the Promotion and Loyalty Program Partner objects. This object is available in API version 55.0 and later. -
LoyaltyProgramProcess
Represents information about loyalty program processes that determine how transaction journals are processed. This object is available in API version 54.0 and later. -
LoyaltyTier
Represents information about tiers of a loyalty program. A tier group has a set of tiers in a sequential order. This object is available in API version 51.0 and later. -
LoyaltyTierBenefit
A junction object that associates the loyalty benefits with the loyalty program tiers. This object is available in API version 51.0 and later. -
LoyaltyTierGroup
Represents information about tier groups of a loyalty program. Tier group categorizes members based on their loyalty points. This object is available in API version 51.0 and later. -
MemberBenefit
Represents details about a benefit that’s assigned to a loyalty program member and has a benefit action that’s triggered. This object is available in API version 51.0 and later. -
NetworkReferencedObject
A junction object that associates the loyalty program with the Experience Cloud site. This object is available in API version 51.0 and later. -
Promotion
Represents detail about a promotion associated with the loyalty program. It captures the information such as type of the promotion, issue of a voucher or credit points, promotion enrollment, and status of the promotion. This object is available in API version 51.0 and later. -
PromotionLoyaltyPtnrProdt
Represents a relationship between a promotion and a loyalty partner product. It indicates the products or product categories that are applied to a particular promotion. This object is available in API version 51.0 and later. -
PromotionMarketSegment
Represents a relationship between a promotion and Customer Data Platform segment. It indicates the segments targeted for a particular promotion. This object is available in API version 51.0 and later. -
TransactionJournal
Represents information about loyalty transactions that track activities, member behavior, and adjustments. This object is available in API version 51.0 and later. -
Voucher
Represents details about a voucher that's issued to a loyalty program member. This object is available in API version 51.0 and later. -
VoucherDefinition
Represents details about a voucher definition that’s associated with a loyalty program. This object is available in API version 51.0 and later.