Embedded Service Code Snippet Versions

See what features are available in previous and current versions of the Embedded Service code snippet.

This guide explains how to use the Service Chat product. If you're not already using Service Chat, check out Messaging for Web, a newer web chat solution: Messaging for Web Developer Guide.

Note

Feature Availability by Snippet Version

Code Snippet Version	Available Features
2.2	Chat persistence across subdomains Localization of labels
3.1	The features available in version 2.2, plus: Passing data into post-chat Embedded Appointment Booking (Pilot)
4.1	The features available in version 3.1, plus: Automated chat invitations Auto-fill fields in pre-chat with Experience or Lightning Out Direct-to-button routing
5.0	The features available in version 4.1, plus: Offline support Custom chat events Routing order Display the customer’s place in line Group chat conferencing Embedded Flows Appointment Management for Lightning Scheduler Appointment Management for Field Service

Embedded Service Chat for Web Developer Guide

Embedded Service Code Snippet Versions

Feature Availability by Snippet Version