Metadata API Developer Guide
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ServiceCloudVoiceSettings
In the package manifest, all organization settings metadata types are accessed using the Settings name. See Settings for details.
File Suffix and Directory Location
ServiceCloudVoiceSettings values are stored in the ServiceCloudVoice.settings file in the settings folder. The .settings files are different from other named components because there’s only one settings file for each settings component.
Version
ServiceCloudVoiceSettings is available in API versions 52.0 and later.
Fields
| Field Name | Field Type | Description |
|---|---|---|
| enableSCVExternalTelephony | boolean | Indicates whether to allow a third-party telephony service to work with Service Cloud Voice with Partner Telephony. |
| enableServiceCloudVoice | boolean | Indicates whether to enable the Service Cloud Voice with Amazon Connect. |
| enableVoiceInGovCloudOptIn | boolean |
Indicates whether you agree to the terms of using Service Cloud Voice with Amazon Connect in a Salesforce Government Cloud environment. Amazon Connect is a third-party Amazon service that sits outside the Salesforce Government Cloud FedRAMP environment. Amazon Connect is a separate service offered by Amazon and not a FedRAMP authorized service. Therefore, Amazon Connect’s processing environment falls outside the Government Cloud FedRAMP authorization boundary. To learn more, see Amazon Connect. |
Declarative Metadata Sample Definition
The following is an example of a ServiceCloudVoice.settings component.
1<?xml version="1.0" encoding="UTF-8"?>
2<ServiceCloudVoiceSettings xmlns="http://soap.sforce.com/2006/04/metadata">
3 <enableServiceCloudVoice>true</enableServiceCloudVoice>
4</ServiceCloudVoiceSettings>The following is an example package.xml that references the previous definition.
1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3 <types>
4 <members>ServiceCloudVoice</members>
5 <name>Settings</name>
6 </types>
7 <version>52.0</version>
8</Package>