VoiceSettings

Represents an org’s Sales Dialer settings, such as call recording, conferencing, and voicemail. This type extends the Metadata metadata type and inherits its fullName field.

In the package manifest, all organization settings metadata types are accessed using the Settings name. See Settings for details.

File Suffix and Directory Location

VoiceSettings values are stored in the Voice.settings file in the settings directory. The .settings files are different from other named components because there’s only one settings file for each settings component.

Version

VoiceSettings is available in API version 47.0 and later.

Fields

Field Name	Field Type	Description
enableCallDisposition	boolean	Indicates whether call disposition is enabled (`true`) or not (`false`). With call disposition, also called Call Result, sales reps can track whether a call was connected and how it went. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableConsentReminder	boolean	Indicates whether the consent reminder is enabled (`true`) or not (`false`). With the consent reminder, prior to recording a call, users see a prompt reminding them not to record phone calls without consent. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceCallList	boolean	Indicates whether Call List is enabled (`true`) or not (`false`). Sales reps can use call list to keep a running list of the calls they want to make. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceCallRecording	boolean	Indicates whether Call Recording is enabled (`true`) or not (`false`). Sales reps can record important calls directly from the call panel in Sales Dialer. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceCoaching	boolean	Indicates whether Call Monitoring is enabled (`true`) or not (`false`). Using the Monitor tab in the call panel, managers can listen to the calls of their sales reps for personalized coaching. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceConferencing	boolean	Reserved for future use.
enableVoiceLocalPresence	boolean	Indicates whether Local Presence is enabled (`true`) or not (`false`). Local Presence displays phone numbers with the same area code as the prospects your reps are calling, so more calls are answered. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceMail	boolean	Indicates whether voicemail is enabled (`true`) or not (`false`). Sales reps can receive and store up to 20 personal voicemail messages in Salesforce. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.
enableVoiceMailDrop	boolean	Indicates whether Voicemail Drop is enabled (`true`) or not (`false`). Sales reps can “drop” (or send) prerecorded messages to recipients’ voicemail boxes. Default value is `false`. To use this feature, enable Dialer in Lightning Experience.

Declarative Metadata Sample Definition

The following is an example of the package file.

The package file references the following Voice.settings file.

Wildcard Support in the Manifest File

The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see Settings. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.

Metadata API Developer Guide