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VideoCall

Represents a video call.

One VideoCall record can be related to several VideoCallRecording records — for example, a video call can have several video recordings and a transcript. As well, one video call record can be associated with several video call participant records.

This object is available in API version 51.0 and later.

Supported Calls

delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update()

Fields

Field Details
Description
Type
textarea
Properties
Nillable
Description
Description of the video call. Typically, the sales rep enters the description.
DurationInSeconds
Type
int
Properties
Filter, Group, Nillable, Sort
Description
The video call duration in seconds.
EndDateTime
Type
dateTime
Properties
Filter, Nillable, Sort
Description
Time the video call ended, in universal time coordinated (UTC).
EventId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
The ID of the event record associated with this video call. Reserved for future use.
This is a relationship field.
Relationship Name
Event
Relationship Type
Lookup
Refers To
Event
ExternalId
Type
string
Properties
Filter, Group, idLookup, Nillable, Sort
Description
The ID of the video call, sent by the video call provider.
HostId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
The ID of the user who hosted the meeting.
This is a relationship field.
Relationship Name
Host
Relationship Type
Lookup
Refers To
User
IntelligenceScore
Type
int
Properties
Filter, Group, Nillable, Sort
Description
The Einstein Intelligence score for the video call. Video calls with higher scores are likely to contain more relevant information. For example, video calls where product names and competitor names are mentioned tend to have a higher score.
IsCallCoachingIncluded
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether Einstein Conversation Insights is available for this org and this user (true) or not (false).
IsDiarizationOptIn
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether optimal speaker separation (diarization) is opted in (true) or not (false) for the call.
IsRecorded
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the video call was recorded (true) or not (false).
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
Name
Type
string
Properties
Filter, Group, idLookup, Sort
Description
The name of the video call. Typically entered by the sales rep.
OwnerId
Type
reference
Properties
Filter, Group, Sort, Update
Description
The ID of the user who created the video call.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User
RelatedRecordId
Type
reference
Properties
Filter, Group, Nillable, Sort, Update
Description
The ID of the account or opportunity related to this video call.
This is a polymorphic relationship field.
Relationship Name
RelatedRecord
Relationship Type
Lookup
Refers To
Account, Opportunity
StartDateTime
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date and time that the video call started, in universal time coordinated (UTC).
TranscribedLanguage
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The language that is transcribed for this video call.
VendorMeetingKey
Type
string
Properties
Filter, Group, Sort
Description
The vendor's ID for this video call.
VendorMeetingUuid
Type
string
Properties
Filter, Group, Nillable, Sort
Description
The vendor's unique identifier for this video call.
VendorName
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
The name of the vendor providing the video call software.
Possible values are:
  • ZOOM

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

VideoCallChangeEvent (API version 51.0)
Change events are available for the object.