|
IsDeleted
|
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
|
| IsHtml |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the Solution is an HTML solution (true) or not (false).
|
|
IsOutOfDate
|
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Read-only field that indicates whether a solution master has been updated since the translated version was created (true) or not (false). Note that this field does not appear in the page layout of master solutions.
|
|
IsPublished
|
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether the Solution has been published (true) or not (false). A solution’s published state does not affect how it can
be used, or whether you can query, update, or delete it. Label is Public.
Prior to Spring ‘14, the label was
Visible in Self-Service Portal.
|
|
IsPublishedInPublicKb
|
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether the Solution has been published as a Public
Solution (true) or not (false). Label is Visible in Public Knowledge
Base.
This field only applies to solutions, not articles in the public knowledge base.
|
|
IsReviewed
|
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the Solution has been reviewed (true) or not (false). This flag can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is Reviewed.
|
| LastReferencedDate |
- Type
- datetime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last accessed this record indirectly, for example, through a list view or related record.
|
| LastViewedDate |
- Type
- datetime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list
view (LastReferencedDate), but not viewed it.
|
|
OwnerId
|
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort,
Update
- Description
- ID of the User who owns the Solution.
- This is a relationship field.
- Relationship Name
- Owner
- Relationship Type
- Lookup
- Refers To
- User
|
|
ParentId
|
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Update
- Description
- ID of the master solution, if this is the translation of a master solution.
|
|
RecordTypeId
|
- Type
- reference
- Properties
- Create, Filter, Nillable, Update
- Description
- ID of the RecordType to which the Solution is associated.
|
|
SolutionLanguage
|
- Type
- picklist
- Properties
- Create, Filter, Restricted picklist, Update
- Description
- The language that the solution is written in, such as French or Chinese
(Traditional).
|
|
SolutionName
|
- Type
- string
- Properties
- Create, Filter, Group, idLookup, Sort, Update
- Description
- Required. If a client application creates a new Solution and a
value for this field is unspecified, a hyphen (-), the default value for this field, is used. Limit: 255 characters. Label is
Title.
|
|
SolutionNote
|
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The details of the Solution record. Limit: 32,000 characters. Label is Solution Details.
If you have HTML
Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is
thrown. Any JavaScript used in this field is removed before the object is created or updated.
|
|
SolutionNumber
|
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, Sort
- Description
- An identifying number that is assigned automatically when a solution is created. It can’t be set directly, and it can’t be modified.
|
|
Status
|
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Required. The status of the solution. Directly controls the IsReviewed value. To obtain the status values in the picklist, a
client application can query the SolutionStatus.
|
|
TimesUsed
|
- Type
- int
- Properties
- Filter, Group, Sort
- Description
- Number of times this solution has been used. Label is Num Related Case.
|
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