Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
How are the Classic and Lightning Console APIs Different?
Lightning Console JavaScript API
Lightning Console JavaScript API Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events with the Lightning Console JavaScript API
Using Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods
Methods for Navigation Items
Methods for Workspace Tabs and Subtabs
Methods for the Utility Bar
Methods for Enhanced Messaging
endChat()
getChatLog()
sendMessage()
setAgentInput()
Methods for Chat
Methods for Omni-Channel
Events
Salesforce Classic API
Other Resources
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Methods for Enhanced Messaging in Lightning Experience

Enable your developers to customize the agent experience by allowing custom components to interact with the Enhanced Conversation Component.

Use Enhanced Messaging methods when:

  • The methods are invoked within the page context of the Enhanced Messaging session.
  • The Enhanced Messaging session is active.
  • The Enhanced Conversation Component is visible on the page.

Here are the methods for Enhanced Messaging.