Aura Methods for Enhanced Messaging in Lightning Experience

Enable your developers to customize the agent experience by allowing custom components to interact with the Enhanced Conversation Component. These methods apply to Aura components in Lightning Experience only.

Use Enhanced Messaging methods when:

  • The methods are invoked within the page context of the Enhanced Messaging session.
  • The Enhanced Messaging session is active.
  • The Enhanced Conversation Component is visible on the page.

These methods apply to Aura components in Lightning Experience only.