Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
Customize Your Chat Window with the Deployment APIs
setChatWindowHeight
setChatWindowWidth
Customize Chat Buttons with the Deployment APIs
Find and Create Records Automatically with the Deployment APIs
Customize Automated Chat Invitations with the Deployment APIs
Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Customize Your Chat Window with the Deployment APIs

Customize the dimensions of your customer-facing chat windows. This doesn’t apply for mobile-based browsers.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Use the following deployment methods to customize the height and width of the chat window. You can add either of these methods as additional scripts within the code that’s automatically generated when you create a deployment.

This isn’t applicable for mobile browsers, where chats open to the full page.

Note