Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
A Note About Scratch Orgs
Create a Service Cloud Voice Package
Create Developer Hub and Namespace Orgs
Create a Salesforce DX Project
Create and Deploy Your Package
Assign User Permissions
Generate a Self-Signed Certificate with OpenSSL
Get Started with the Quick Start Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
PDF

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Create and Deploy Your Package

Use these commands to create, update, and install the package.

Create the Package

Create a Package Version

The same command is used to create newer versions of the package. This command generates an installation link that can be used in customer orgs.

Release a Package Version

Each new package version is marked as beta when created. As you develop your package, you may create several package versions before you create a version that is ready to be released and distributed. Only released package versions can be listed on AppExchange and installed in customer orgs.

Before you promote the package version, ensure that the Promote a package version to released user permission is enabled in the Dev Hub org associated with the package. Consider creating a permission set with this user permission, and then assigning the permission set to the appropriate user profiles.

When you’re ready to release, use sf package version promote --package "Expense Manager@1.3.0-7"

If the command is successful, a confirmation message appears. Successfully promoted the package version, ID: 04tB0000000719qIAA to released.

After the update succeeds, view the package details. sf package version report --package "Expense Manager@1.3.0.7"

Confirm that the value of the Released property is true.
You can promote and release only one time for each package version number, and you can’t undo this change.

To learn more, see Workflow for Second-Generation Managed Packages.

Create a Scratch Org

You can create a scratch org to test your package. This process may take a few minutes. sf org create scratch --definition-file config/project-scratch-def.json --target-org <Dev Hub Username>

Open the Scratch Org

To find a list of scratch orgs, including the one you created, run this command.

sf org ist --verbose

To open the scratch org, run this command.

sf org open -u <scratch org username>

Install the Package

Before installing, make sure that the org has the Service Cloud Voice Partner Telephony license. Then, run this command:

sf package install --package "<Package Name>@<Package Version>" --target-org <Target Org Username>

Target Org is the org where you want to install the package.

Or, use the installation URL that’s created when you run the Salesforce CLI command for creating or promoting a package version.

Look for an email indicating whether the package was installed. If the installation failed, review the email for details and try again. To learn more about installation methods, see Use the CLI to Install a Second-Generation Managed Package.