Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
A Note About Scratch Orgs
Create a Service Cloud Voice Package
Create Developer Hub and Namespace Orgs
Create a Salesforce DX Project
Create and Deploy Your Package
Assign User Permissions
Generate a Self-Signed Certificate with OpenSSL
Get Started with the Quick Start Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
PDF

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Assign User Permissions

Service Cloud Voice for Partner Telephony comes with the following user permissions, which should be assigned to users as part of the Contact Center Admin (Partner Telephony) and Contact Center Agent (Partner Telephony) permission sets.
  • Contact Center Agent for External Telephony Provider: Access contact centers that use an external telephony provider.
  • Contact Center Admin for External Telephony Provider: Manage contact centers that use an external telephony provider.
  • View Call Recording: View call recordings.
  • Control Call Recording: Pause and resume recording of individual calls.