Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Pass Data from the IVR System
Set Up Call Transcription
Link Case to Voice Call Record
Transfer to SMS in the IVR
Enable the Option to Request a Callback
CTR Sync with Amazon Connect
Retry CTR Sync for Voice Call Records
Disable CTR Sync for Voice Call Records 
Enable Voice Call Transfers Using Omni-Channel Flows and Amazon Connect
Refresh a Sandbox
Enable Voicemail Support
Set the Voice Call Record Type
Disable Call Recording
Enable the Voice Extension Page in Lightning App Builder
Examples from Amazon Connect
Telephony Integration API
Toolkit API
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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CTR Sync with Amazon Connect

By default, Call Trace Record (CTR) data is automatically stored in Voice Call records, allowing your Amazon Connect instance to stay in sync with Salesforce.