Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Use the Demo Connector
Use the Connector API
Test Your Implementation with the Voice Call Simulator
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Service Cloud Contact Center Connector API Reference
Apex Reference
Troubleshooting
PDF

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Use the Connector API

The Connector API is the interface between your partner messaging or telephony system and your Salesforce org. This API allows you to pass information to Salesforce, and to receive events back from Salesforce.

The Connector API is for partners who are implementing Partner Messaging or Service Cloud Voice with Partner Telephony.

Important

For Service Cloud Voice with Partner Telephony, the Demo Connector is a working example that uses the Connector API. For details on using the Connector API, you can review our reference documentation.

The Connector API contains two parts:

  1. Base Connector API: The Base Connector API allows you to initialize the API and send information to Salesforce when events occur with your messaging or telephony system.
  2. Connector API Methods: The Connector API methods are what you implement in order to be notified when messaging or telephony events occur within the Salesforce org.