Service Cloud Voice for Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Use the Demo Connector
Use the Connector API
Test Your Implementation with the Voice Call Simulator
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Desk Phone Support
Additional Info
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
PDF

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Use the Connector API

The Connector API is the interface between your telephony system and your Salesforce org. This API allows you to pass information to Salesforce, and to receive events back from Salesforce.

The Demo Connector is a working example that uses the Connector API. For details on using the Connector API, you can review our reference documentation.

The Connector API contains two parts:

  1. Connector API Base: The Connector API Base allows you to initialize the API, and to send information to Salesforce when events occur with your telephony system.
  2. Connector API Interface: The Connector API Interface is what you implement in order to be notified when events occur within the Salesforce org.