Salesforce Voice with Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Use the Demo Connector
Use the Connector API
Test Your Implementation with the Voice Call Simulator
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Use the Connector API

The Connector API is the interface between your partner messaging or telephony system and your Salesforce org. This API allows you to pass information to Salesforce, and to receive events back from Salesforce.

The Service Cloud Connector API is for partners who are implementing Bring Your Own Channel for Messaging, Bring Your Own Channel for CCaaS, or Salesforce Voice with Partner Telephony.

Important

For Salesforce Voice with Partner Telephony, the demo connector is a working example that uses the Connector API. For details on using the Connector API, you can review our reference documentation.

The Service Cloud Connector API contains two parts:

  1. Base Connector API
  2. Connector API Methods