PendingServiceRouting

Represents a work assignment that’s waiting to be routed.

For more information, see PendingServiceRouting in the Object Reference for the Salesforce Platform, and SOAP API Developer Guide.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`CapacityPercentage`	Capacity Percentage	percent			5	2
`CapacityWeight`	Capacity Weight	double			10	2
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CustomRequestedDateTime`	Custom Requested Date	datetime
`DropAdditionalSkillsTimeout`	Drop Additional Skills Time-Out	int	9
`GroupId`	Group ID	reference		18
`Id`	Pending Service Routing ID	id		18
`IsDeleted`	Deleted	boolean
`IsOwnerChangeInitiated`	Is Owner Change Initiated	boolean
`IsPreferredUserRequired`	Is Preferred User Required	boolean
`IsPushAttempted`	Is Push Attempted	boolean
`IsPushed`	Is Pushed	boolean
`IsReadyForRouting`	Is Ready For Routing	boolean
`IsStatusChangeInitiated`	Is Status Change Initiated	boolean
`IsTransfer`	Is Transfer	boolean
`LastDeclinedAgentSession`	Last Declined Agent Session	string		200
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string		255
`OwnerId`	Owner ID	reference		18
`PreferredUserId`	User ID	reference		18
`PushTimeout`	Push Time-Out	int	9
`QueueId`	Queue ID	reference		18
`RoutingModel`	Queue's Routing Model	picklist		255
`RoutingPriority`	Routing Priority	int	9
`RoutingType`	Routing Type	picklist		255
`Serial`	Serial	int	9
`ServiceChannelId`	Service Channel ID	reference		18
`SystemModstamp`	System Modstamp	datetime
`WorkItemId`	WorkItem ID	reference		18