Embedded Service Chat for Web Developer Guide

Embedded Service Chat for Web Developer Guide
Adjust General Parameters
Change the Embedded Chat Window Appearance and Behavior
Customize Embedded Chat
Expand the Pre-Chat Stage
Enhance the Pre-Chat Page for Embedded Chat
Set Up and Customize an Automated Invitation
Get Chat Event Notifications
Create a Snippet Settings File for an Experience Site
Add Mobile Accessibility for Chat
Boost Chat Stage
Add Special APIs
Customize the Channel Menu
Embedded Service Customized Components
Code Snippet Versions
PDF

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Expand the Pre-Chat Stage

Before starting a conversation with your customer at the pre-chat stage, consider adding customized invitations that appear on your website. Improve the pre-chat page or create a snippet settings file for greater flexibility and to provide more information to agents.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

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