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Expand the Pre-Chat Stage
Before starting a conversation with your customer at the pre-chat stage,
consider adding customized invitations that appear on your website. Improve the pre-chat page or
create a snippet settings file for greater flexibility and to provide more information to agents.
Enhance the Pre-Chat Page for Embedded Chat
Pass nonstandard pre-chat details, set up direct-to-button routing, and enable pre-chat fields to fill automatically for logged-in customers.
Set Up and Customize an Automated Invitation
Connect an automated chat invitation with your Embedded Service deployment to proactively invite your customers to start a chat with an agent. Your invitation can slide, fade, or appear anywhere on the page based on the criteria you selected in setup. You can also use your own HTML and CSS to make it match your company’s branding. Upgrade your code snippet to version 4.0 to use invitations.
Get Chat Event Notifications
Set up notifications when certain chat events are triggered. Subscribe to these particular events by calling to embedded_svc.addEventHandler in your Embedded Chat code snippet.
Create a Snippet Settings File for an Experience Site
Take your snippet-only settings like extra pre-chat configuration or direct-to-button routing to your Experience site. Create a JavaScript file and upload it as a static resource that you reference in your Embedded Chat component settings.
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