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CallCoachingMediaProvider

Represents the CallCoachingMediaProvider configuration. Use CallCoachingMediaProvider to configure which providers of voice recordings that Einstein Conversation Insights can use. For example, Sales Dialer can provide voice recordings. Einstein Conversation Insights then stores and analyzes call recordings to surface insights and trends in customer conversations.This type extends the Metadata metadata type and inherits its fullName field.

File Suffix and Directory Location

CallCoachingMediaProvider components have the suffix .callCoachingMediaProvider and are stored in the CallCoachingMediaProvider folder.

Version

CallCoachingMediaProvider components are available in API version 49.0 and later.

Special Access Rules

You must be a Sales Engagement customer to access this metadata type.

Fields

Field Name	Field Type	Description
isActive	boolean	Indicates whether the media provider can upload voice recordings (`true`) or not (`false`). Default value is `false`.
providerDescription	string	Description of the media provider.
providerName	string	Name of the media provider.

Declarative Metadata Sample Definition

The following is an example of a CallCoachingMediaProvider component.

1<?xml version="1.0" encoding="UTF-8"?>
2<CallCoachingMediaProvider xmlns="http://soap.sforce.com/2006/04/metadata">
3    <isActive>true</isActive>
4    <providerDescription>Salesforce telephony provider</providerDescription>
5    <providerName>Dialer</providerName>
6</CallCoachingMediaProvider>

The following is an example package.xml that references the previous definition.

1<?xml version="1.0" encoding="UTF-8"?>
2<Package xmlns="http://soap.sforce.com/2006/04/metadata">
3    <types>
4        <members>*</members>
5        <name>CallCoachingMediaProvider</name>
6    </types>
7    <version>49.0</version>
8</Package>

Wildcard Support in the Manifest File

This metadata type supports the wildcard character * (asterisk) in the package.xml manifest file. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.

Metadata API Developer Guide