Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Get Embedded Service Configuration

Get the values for your Embedded Service deployment configuration, including the branding colors, font, and site URL. This resource is available in REST API version 45.0 and later.

You must be logged in to the account that owns the EmbeddedServiceConfigDeveloperName you are querying.

Syntax

URI: /services/data/vXX.X/support/embeddedservice/configuration/embeddedServiceConfigDeveloperName

Formats: JSON

HTTP method: GET

Authentication: Authorization: Bearer token

Request parameters: None

Example

Example Request

1curl https://MyDomainName.my.salesforce.com/services/data/v67.0/support/embeddedservice/configuration/TestOne -H "Authorization: Bearer token"

Example Response Body

1{
2  "embeddedServiceConfig" : {
3    "areGuestUsersAllowed" : false,
4    "authMethod" : "CustomLogin",
5    "embeddedServiceBranding" : {
6      "contrastInvertedColor" : "#ffffff",
7      "contrastPrimaryColor" : "#333333",
8      "font" : "Salesforce Sans",
9      "height" : 498,
10      "navBarColor" : "#222222",
11      "primaryColor" : "#222222",
12      "secondaryColor" : "#005290",
13      "width" : 320
14    },
15    "embeddedServiceLiveAgent" : {
16      "avatarImg" : "",
17      "embeddedServiceQuickActions" : [ {
18        "order" : 1,
19        "quickActionDefinition" : "Snapins_Case_OfflineCaseQuickAction_08hRM00000000cC",
20        "quickActionType" : "OfflineCase"
21      }, {
22        "order" : 1,
23        "quickActionDefinition" : "Snapins_Contact_PrechatQuickAction_08hRM00000000RC",
24        "quickActionType" : "Prechat"
25      }, {
26        "order" : 2,
27        "quickActionDefinition" : "Snapins_Case_PrechatQuickAction_08hRM00000000RC",
28        "quickActionType" : "Prechat"
29      } ],
30      "enabled" : true,
31      "fontSize" : "Medium",
32      "headerBackgroundImg" : "https://google.com/img/headerBgImgUrl.png",
33      "isOfflineCaseEnabled" : true,
34      "isQueuePositionEnabled" : true,
35      "liveChatButton" : "573RM0000004GGf",
36      "liveChatDeployment" : "572RM0000004CDV",
37      "offlineCaseBackgroundImg" : "https://google.com/img/offlineBgImgUrl.png",
38      "prechatBackgroundImg" : "https://google.com/img/prechatBgImgUrl.png",
39      "prechatEnabled" : true,
40      "scenario" : "Service",
41      "smallCompanyLogoImg" : "https://google.com/img/logoImgUrl.png",
42      "waitingStateBackgroundImg" : "https://google.com/img/bgImgUrl.png"
43      
44    },
45    "shouldHideAuthDialog" : false,
46    "siteUrl" : "https://snapins-15f082fb956-15fbc261d27.stmfa.stm.force.com/napili2"
47  }
48}

REST API Developer Guide

Get Embedded Service Configuration

Syntax

Example