Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Field Service Warranty Management Data Model

Use warranty items to record details of the labor, parts, and expenses, along with any exchange options, that are provided to rectify issues with products sold or installed. Create standard warranties for products and product families and, for products you install, record details of additional or extended warranties along with exclusions and void terms.

Asterisks in the following diagram signify required fields.

Note

A warranty term is linked to a product warranty term to define the standard warranty offered for a product or product family. When a product is installed, asset warranty term details are created from the standard warranty. An asset warranty term can be associated with a work order, work order line item, case, or entitlement to track actions related to the fulfillment of the warranty term provisions.