Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Service Process Request

Input for creating or updating a service process.

JSON example

1{
2  "attributes": {
3    "data": {
4      "IncidentDate": {
5        "value": "2023-03-10"
6      },
7      "ProductType": {
8        "value": "ATM / debit card"
9      },
10      "CaseParticipantInfo": {
11        "value": [
12          {
13            "Participant": "003xx000004WhGKAA0",
14            "Status": "Active",
15            "age_of_participant": 30
16          },
17          {
18            "Participant": "003xx000004WhGdAAK",
19            "Status": "Active",
20            "age_of_participant": 20
21          }
22        ]
23      },
24      "accountInfo": {
25        "value": [
26          {
27            "accountId": "001B000001UZDhOIAX",
28            "accountName": "Rachael Adams"
29          },
30          {
31            "accountId": "001B000001Ua331IAB",
32            "accountName": "Robert Williams"
33          }
34        ]
35      },
36      "case_status": {
37        "value": "Active"
38      },
39      "case_description": {
40        "value": "Sample test"
41      },
42      "base_field": {
43        "value": "Value on base field"
44      },
45      "cities": {
46        "value": [
47          "Delhi",
48          "Hyderabad"
49        ]
50      }
51    }
52  },
53  "documentInfo": {
54    "data": [
55      {
56        "id": "069xx0000004C92AAE",
57        "name": "Addhar",
58        "typeId": "2F0dexx0000000001"
59      }
60    ]
61  },
62  "svcCatalogItemDefApiName": "fsc_complaint_management"
63}

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Map<String, Generic Object>	Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure.	Required	57.0
`caseInfo`	Map<String, Generic Object>	Field name-value pairs for the Case object.	Optional	57.0
`documentInfo`	Document Info Attributes[]	List of documents.	Optional	57.0
`svcCatalogItemDefApiName`	String	API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef.	Required	57.0

Industries Common Resources Developer Guide

Service Process Request