Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Service Request Details Response

Service request details, including anchor, custom, and product attribute maps.

JSON example

1{
2  "anchor": {
3    "id": "001xx00000345AA",
4    "name": "Acme Corp"
5  },
6  "customAttributes": {
7    "priority": "High",
8    "region": "NA"
9  },
10  "productAttributes": {
11    "color": "Blue",
12    "size": "Large"
13  }
14}

Property Name	Type	Description	Filter Group and Version	Available Version
`anchor`	Map	Anchor object key-value pairs associated with the service request.	Small, 64.0	64.0
`customAttributes`	Map	Custom attribute key-value pairs stored for the service request.	Small, 64.0	64.0
`productAttributes`	Map	Product attribute key-value pairs associated with the request.	Small, 64.0	64.0

Industries Common Resources Developer Guide

Service Request Details Response