Public Sector Developer Guide

Public Sector Data Models
Public Sector Standard Objects
PublicSectrSltn Namespace
Public Sector APIs
Public Sector Standard Invocable Actions
Public Sector Tooling API Objects
Public Sector Metadata API Types
Public Sector Associated Objects
StandardValueSet Names and Standard Picklist Fields
Upload Files to Amazon S3
Accounting Subledger
Action Launcher
Business Rules Engine
Criteria-Based Search and Filter
Decision Explainer
Discovery Framework
Engagement
Engagement Data Model
Engagement Connect APIs
Apex Reference
ConnectApi Namespace
EngagementContainerConnect Methods
Input Classes
Output Classes
ConnectApi.EngagementCustomFieldsOutput
ConnectApi.EngagementAttendeeDetailsOutput
ConnectApi.EngagementsCreateOutput
ConnectApi.EngagementInteractionFetchOutput
ConnectApi.EngagementsIdCreateOutput
ConnectApi.EngagementInteractionDetailsOutput
ConnectApi.EngagementTopicCreateInput
ConnectApi.EngagementTopicOutput
ConnectApi.EngagementsIdOutput
ConnectApi.EngagementStatusOutput
DataRetrieval Namespace
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Interest Tagging
Omnistudio Business REST APIs
Outcome Management Developer Guide
Record Alerts
Record Rollup Definitions
Service Process Studio
Timeline
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

ConnectApi.EngagementInteractionDetailsOutput

Output representation to fetch an engagement interaction record.
Property Name Type Description Available Version
attendeeAuthenticated Boolean Checks if the initiating attendee is authenticated. 55.0
attendeeVerificationTime String The attendee verification time. 55.0
attendeeVerified Boolean Checks if the initiating attendee is verified. 55.0
communicationChannel String The communication channel for an engagement interaction. 55.0
contextId String The context ID for an engagement interaction. 55.0
customFields List<ConnectApi.EngagementCustomFieldsOutput> The list of custom fields. 56.0
duration String The duration of an engagement interaction. 55.0
endDateTime String The end date and time of an engagement interaction. 55.0
engagementAttendees List<ConnectApi.EngagementAttendeeDetailsOutput> The engagement attendee details. 55.0
engagementTopics List<ConnectApi.EngagementTopicOutput> The engagement topic details. 55.0
externalIdentifierId String The external identifier ID of an engagement interaction. 55.0
id String The engagement interaction ID. 55.0
initiatingAttendeeId String The initiating attendee ID. 55.0
mappedState String The mapped state for an engagement interaction. 55.0
ownerId String The owner ID of an engagement interaction. 55.0
phoneNumber String The phone number of the caller who initiates an engagement interaction.

The phone number is used to get the context of the previous engagement.

Note

 57.0
reason String The reason of the EngagementInteraction. 56.0
sentiment String The sentiment of an initiating attendee. 55.0
startDateTime String The start date and time of an engagement interaction. 55.0
status String The status of an engagement interaction. 55.0
type String The type of an engagement interaction. 55.0