Public Sector Developer Guide

Public Sector Data Models
Public Sector Standard Objects
PublicSectrSltn Namespace
Public Sector APIs
Public Sector Standard Invocable Actions
Public Sector Tooling API Objects
Public Sector Metadata API Types
Public Sector Associated Objects
StandardValueSet Names and Standard Picklist Fields
Upload Files to Amazon S3
Accounting Subledger
Action Launcher
Business Rules Engine
Criteria-Based Search and Filter
Decision Explainer
Discovery Framework
Engagement
Engagement Data Model
Engagement Connect APIs
Engagement API Resources
Engagement API Requests
Engagement API Responses
Custom Field Output
Engagement Attendee Output
Engagement Interaction Create Output
Engagement Interaction Fetch Output
Engagement Interaction IDs Create Output
Engagement Interaction Output
Engagement Topic Output
Engagements ID Output
Engagement Status Output
Apex Reference
Integrate the Engagement Objects Into Your CTI System
Group Membership and Households
Identity Verification
Intelligent Document Reader
Interest Tagging
Omnistudio Business REST APIs
Outcome Management Developer Guide
Record Alerts
Record Rollup Definitions
Service Process Studio
Timeline
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Engagement Interaction Output

Output representation to fetch an engagement interaction record.
Property Name Type Description Filter Group and Version Available Version
attendeeAuthenticated Boolean Checks if the initiating attendee is authenticated. Small, 55.0 55.0
attendeeVerificationTime String The attendee verification time. Small, 55.0 55.0
attendeeVerified Boolean Checks if the initiating attendee is verified. Small, 55.0 55.0
communicationChannel String The communication channel for an engagement interaction. Small, 55.0 55.0
contextId String The context ID for an engagement interaction. Small, 55.0 55.0
customFields Engagement Custom Fields Output The list of custom fields. Small, 56.0 56.0
duration String The duration of an engagement interaction. Small, 55.0 55.0
endDateTime String The end date and time of an engagement interaction. Small, 55.0 55.0
engagementAttendees Engagement Attendee Details Output[] The engagement attendee details. Small, 55.0 55.0
engagementTopics Engagement Topic Output[] The engagement topic details. Small, 55.0 55.0
externalIdentifierId String The external identifier ID of an engagement interaction. Small, 55.0 55.0
id String The engagement interaction ID. Small, 55.0 55.0
initiatingAttendeeId String The initiating attendee ID. Small, 55.0 55.0
mappedState String The mapped state for an engagement interaction. Small, 55.0 55.0
ownerId String The owner ID of an engagement interaction. Small, 55.0 55.0
phoneNumber String The phone number of the caller.

The phone number is used to get the context of the previous engagement.

Note

 Small, 57.0 57.0
reason String The reason of the engagement interaction. Small, 55.0 55.0
sentiment String The sentiment of an initiating attendee. Small, 55.0 55.0
startDateTime String The start date and time of an engagement interaction. Small, 55.0 55.0
status String The status of an engagement interaction. Small, 55.0 55.0
type String The type of an engagement interaction. Small, 55.0 55.0