| additionalInfo |
Map<String, Generic Object Wrapper> |
Additional information about the case participant. |
Optional |
58.0 |
| authorizationProof |
String |
Proof of authorization for the case participant. Possible values are:
- Email Consent
- Verbal Consent
- Power of Attorney
- Joint Ownership
|
Required when the complainant is a customer representative, otherwise optional |
58.0 |
| participantId |
String |
Case participant’s account ID. |
Required |
58.0 |
| preferredCallTimeFrom |
String |
Preferred time window to call the case participant. |
Optional |
58.0 |
| preferredCallTimeTo |
String |
Preferred time window to call the case participant. |
Optional |
58.0 |
| preferredCommunicationMode |
String |
Preferred mode of communication by the case participant to get updates related to the
complaint. |
Optional |
58.0 |
| role |
String |
Role of the case participant. Possible values are:
- Complainant
- Complainant Representative
|
Optional |
58.0 |
| status |
String |
Status of the case related to the participant. Possible values are:
- Active
- In Review
- Pending
- Submitted
|
Optional |
58.0 |