| accountId |
String |
ID of the account associated with the complainant. |
Optional |
58.0 |
| additionalInfo |
Map<String, Generic Object Wrapper> |
Additional details of the complaint. |
Optional |
58.0 |
| complaintSubType |
String |
Subtype of the complaint. Possible values are:
- Account Opening/Closure
- Attempts to Collect Debt not
Owed
- Auto Debit Mandate
- Cash not Dispensed
- Communication Tactics
- Credit Limit Changed
- Credit Report / Credit Score
- Delays / Timescales
- Disputes over sum/charges
- Errors / not following
instructions
- Fraud Handling
- Inaccessible ATMs
- Inaccessible Branch Entrances
- Inaccessible Website
- Inaccessible Mobile banking
features
- Misleading Advertising
- Mobile Banking - Features or
Functionality
- No Written Notification About
Debt
- Online Banking Features or
Functionality
- Other General Admin/Customer
Service
- Others
- Problem when Making Payments
- Product Disclosure Information
- Product Performance/Features
- Unauthorized Transaction(s)Unclear Arrangement
- Unclear Guidance
- Unsuitable Advice
|
Required |
58.0 |
| complaintType |
String |
Type of the complaint. Possible values are:
- Accessibility Issues
- Advising, Selling and
Arranging
- Digital or Technology
- Financial Hardships or
Collections
- General Admin/ Customer
Service
- Information, sums/charges or product
performance
- Lending / Credit
- Marketing or Corporate
Communications
- Others
- Transaction Related
|
Required |
58.0 |
| description |
String |
Description of the complaint. |
Optional |
58.0 |
| email |
String |
Email ID of the complainant. |
Optional |
58.0 |
| incidentDate |
String |
Date the complaint-related incident occurred. |
Required |
58.0 |
| priority |
String |
Priority of the complaint. Possible values are:
The default value is Medium. |
Optional |
58.0 |
| productType |
String |
Product type related to the complaint. Possible values are:
- ATM / debit card
- Credit Card or Prepaid Card
- Insurance
- Investments
- Merchant Services
- Mobile / electronic banking
- Money transfers, virtual currency, and money
services
- Mortgage / Home Finance
- Other
- Personal Loan / other loans
- Vehicle loan or lease
|
Optional |
58.0 |
| receivedDate |
String |
Date of reporting for the complaint. |
Required |
58.0 |
| status |
String |
Resolution status of the complaint. Possible values are:
- In Review
- Pending
- Resolved
- Submitted
The default value is Submitted. |
Optional |
58.0 |
| subject |
String |
Subject of the complaint. |
Optional |
58.0 |
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