Service Request Input

Input representation details such as product, business object, and request attributes required to create a service catalog request.

JSON example

1{
2  "attributes": {
3    "priority": "High",
4    "requestedBy": "agent@example.com"
5  },
6  "businessObjectId": "500xx00000123AB",
7  "context": {
8    "channel": "Web",
9    "region": "NA"
10  },
11  "createdFromRecord": "500xx0000009XYZ",
12  "productAttributes": [
13    {
14      "id": "a1Bxx0000001ABC",
15      "quantity": 1
16    }
17  ],
18  "productId": "01txx0000009DEF"
19}

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Object	Key-value attributes used to capture request-specific details for downstream processing.	Optional	63.0
`businessObjectId`	String	Identifier of the business object record associated with the service request.	Optional	63.0
`context`	Object	Context payload that provides additional runtime details for request evaluation.	Optional	63.0
`createdFromRecord`	String	Identifier of the originating record used to create this service request.	Optional	66.0
`productAttributes`	Product Attribute Input[]	List of product attribute selections and quantities included in the request.	Optional	64.0
`productId`	String	Identifier of the product for which the service request is created.	Required	63.0

Industries Common Resources Developer Guide

Service Request Input