The Salesforce org, SDK development, and mobile app requirements
for using the Service Chat SDK.
The legacy chat product is scheduled for retirement on February 14, 2026,
and is in maintenance mode until then. During this phase, you can continue to use chat, but we
no longer recommend that you implement new chat channels. To avoid service interruptions to your
customers, migrate to Messaging for In-App and Web before that date. Messaging
offers many of the chat features that you love plus asynchronous
conversations that can be picked back up at any time. Learn about chat retirement in Help.
Salesforce Org Requirements
The Service Chat SDK can be used with both Lightning Experience and Salesforce
Classic. However, the SOS agent widget currently works only in Salesforce Classic.
SDK Development Requirements
To develop using this SDK, you must have iOS SDK version 12 or later.
Apple mandates a privacy manifest for third-party SDKs that have a large user base.
Service Chat SDK is excluded from Apple’s list of third-party SDK requirements because it
has a small user base compared to popular third-party SDKs. Also, the SDK has reached the
end-of-sale state, and end-of-sale SDKs haven’t been added to the requirements. So,
Service Chat doesn’t require a privacy manifest. See Upcoming third-party SDK requirements in
Apple Developer Support.
Service Chat also doesn’t collect or store user data locally in the SDK and doesn’t track
data. However, if you use a pre-chat form and configure it to store any data entered by
the user in Salesforce, add a privacy manifest with this information to the host app.
Mobile App Requirements
Any app that uses this SDK requires iOS version 12 or later.
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