VoiceCallInsight

Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later.

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Important

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
EngagementInsightType	Type string Properties Filter, Group, Sort Description Required. The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.
GenerationDateTime	Type dateTime Properties Filter, Sort Description Required. The timestamp when the call insight was generated.
InsightConfigName	Type string Properties Filter, Group, Nillable, Sort Description The name of the insight configuration, or category, used to classify the insight.
InsightLanguage	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created.
InsightModel	Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The category of the insight type. Possible values are: `FOUNDTIONAL`—Foundational `GENERATIVE`—Generative `KEYWORD`—Keyword `SITUATIONAL`—Situational `TIME_BASED`—Time-Based The default value is `KEYWORD`.
InsightOccurrenceCount	Type int Properties Filter, Group, Nillable, Sort Description The number of times a particular insight occurred in the transcript.
InsightSubject	Type string Properties Filter, Group, Nillable, Sort Description The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight.
InsightText	Type textarea Properties Nillable Description The text content of the insight derived from the voice call transcript.
Name	Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the insight type.
Scope	Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The scope of the insight type. Possible values are: `Organization` `User` The default value is `Organization`.
VoiceCallId	Type reference Properties Filter, Group, Sort Description Required. ID of the associated parent VoiceCall. This field is a relationship field. Relationship Name VoiceCall Relationship Type Master-detail Refers To VoiceCall (the master object)
VoiceCallRecordingId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated parent VoiceCallRecording. This field is a relationship field. Relationship Name VoiceCallRecording Refers To VoiceCallRecording
VoiceCallTranscript	Type string Properties Filter, Group, Nillable, Sort Description The transcript of the voice call. This field requires the canUserDoCloudIntegration permission.

Object Reference for the Salesforce Platform

VoiceCallInsight

Supported Calls

Special Access Rules

Fields