ISVforce Guide

ISVforce Guide: Build and Distribute AppExchange Solutions
Get Ready to Distribute on AppExchange
Use Managed Packages to Develop Your AppExchange Solution
Manage Orgs with Environment Hub
Architectural Considerations for Group and Professional Editions
Security Requirements for AppExchange Partners and Solutions
Pass the AppExchange Security Review
Manage Your AppExchange Listings
AgentExchange Go-To-Market App Guide
Sell on AppExchange with Checkout
Report Orders to Salesforce with the Channel Order App
Channel Order App
Set Up the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Submit an Order
Edit an Order
Clone an Order
Recall an Order
Delete a Draft Order
Fix Errors on Returned Orders
Channel Order Apex API
Provide Free Trials of Your AppExchange Solution
OEM User License Guide
PDF

Recall an Order

If you don’t want Salesforce to process an order that you submitted, recall it. After you recall an order, it becomes read-only, and you can’t edit or resubmit it. In most cases, you can recall an order within 2 hours of submitting it to Salesforce. Near the end of the month, the window for recalling an order is 30 minutes.

User Permissions Needed
To recall orders: COA User

OR

COA Admin User

If the recall action isn’t available, the window for recalling the order has elapsed.

Note

  1. Log in to the org where the COA is installed.
  2. Open the App Launcher, and click Partner Order.
  3. On the Service Orders tab, find the order that you want to recall.
    If you can’t find the order, verify that you selected the correct list view.
  4. In the Custom Actions column, click Recall.
  5. Confirm that you want to recall the order, and click Continue.